How to reach us for support, raise a billing or payout dispute, submit a privacy complaint, or escalate unresolved issues — with committed response times.
ChAinge Logic is committed to responding to all enquiries promptly and professionally. Please use the most appropriate contact channel for your query type — this ensures faster routing and resolution.
For general questions about our services, website, or products. Not for formal complaints.
For TipC workers with questions or issues regarding their payout schedule, banking details, or account balance. Include your registered name and worker ID.
For disputed tip transactions, duplicate payments, or billing queries. Please include your transaction reference and the nature of the dispute.
For POPIA data access requests, correction requests, deletion requests, or privacy complaints. See our PAIA & POPIA Notice for procedures.
For formal complaints that have not been resolved through general support channels. Please reference any prior support ticket or correspondence.
For legal correspondence, formal legal notices, regulatory communications, or court documents. Physical address available on request.
We handle the following categories of formal complaints. Please select the most applicable channel when submitting.
Complaints from TipC workers regarding:
Submit to: payouts@chaingelogic.co.za with subject line "Payout Dispute – [Worker ID] – [Date]"
Include: Worker ID, registered name, description of issue, payout period affected, and any prior support reference number.
Complaints from customers (tip senders) regarding:
Submit to: disputes@chaingelogic.co.za
Include: Transaction reference, bank statement showing the debit, amount, date, and a description of the issue. See our Refunds & Disputes Policy for full process.
Complaints from business clients regarding:
Submit to: disputes@chaingelogic.co.za
Include: Invoice number(s), contract or SOW reference, your company name, and a clear description of the dispute.
Complaints regarding our handling of your personal information, including:
Submit to: privacy@chaingelogic.co.za — marked "Formal Privacy Complaint"
If unresolved, you may escalate to the Information Regulator of South Africa at complaints.IR@justice.gov.za.
Reports of suspected fraud, worker account abuse, QR code misuse, or any other activity that may compromise platform integrity:
Submit to: compliance@chaingelogic.co.za
Reports may be submitted anonymously. All reports are treated confidentially and investigated by our compliance team.
We take all contacts and complaints seriously. Our committed response timelines are:
| Query Type | Acknowledgement | Resolution Target |
|---|---|---|
| General enquiry | 1 business day | 3 business days |
| TipC payout query | 2 business days | 5 business days |
| Formal payout dispute | 2 business days | 10 business days |
| Customer tip transaction dispute | 2 business days | 10 business days |
| Billing / consulting dispute | 2 business days | 14 business days |
| Privacy / POPIA complaint | 3 business days | 30 days (statutory) |
| Fraud / compliance report | 2 business days | Investigation-dependent |
Business hours: Monday to Friday, 09:00 – 17:00 SAST (South African Standard Time), excluding South African public holidays. Response time commitments are measured in business days only.
If your complaint has not been resolved to your satisfaction within the stated timelines, you may escalate as follows:
For formal legal notices, regulatory correspondence, or any communication required to be delivered in writing to ChAinge Logic, please use the following:
ChAinge Logic (Pty) Ltd
Republic of South Africa
Physical address available on formal request to legal@chaingelogic.co.za
legal@chaingelogic.co.za
For legal notices, court documents, and regulatory correspondence only. Not monitored for support queries.
Service of legal process: Legal process may be served via email to legal@chaingelogic.co.za. Physical address for service of court papers is available upon written request. We acknowledge receipt of legal notices within 3 business days.