How ChAinge Logic collects, processes, and protects your personal information — aligned with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
ChAinge Logic (Pty) Ltd ("ChAinge Logic", "we", "us", or "our") is committed to protecting the personal information of everyone who interacts with our services. This Privacy Policy describes how we collect, use, share, retain, and safeguard personal information in connection with:
By accessing our website or using any of our services, you confirm that you have read and understood this policy. If you do not agree, you should not use our services.
Governing law: This policy is governed by the Protection of Personal Information Act, 2013 (POPIA) and the laws of the Republic of South Africa. Where our services involve payment processing, our obligations may also be informed by the requirements of our payment service providers.
For the purposes of POPIA, ChAinge Logic (Pty) Ltd acts as the Responsible Party (data controller) in respect of personal information processed through our website and services. In certain operational contexts — particularly where we process personal information on behalf of clients — we may also act as an Operator.
ChAinge Logic (Pty) Ltd
Republic of South Africa
Email: privacy@chaingelogic.co.za
General: info@chaingelogic.co.za
Our designated Information Officer is responsible for ensuring compliance with POPIA and handling data subject requests. All privacy-related queries should be directed to the contact details above.
We collect personal information through various touchpoints. The type of information collected depends on how you interact with us.
When you browse our website or submit an enquiry, we may collect:
Lawful basis: Legitimate interest (analytics, security) and consent (enquiry forms).
When you engage us for AI automation consulting, software development, or digital transformation services:
Lawful basis: Contractual necessity; legitimate interest for ongoing relationship management.
TipC is a QR-based digital tipping platform operated by ChAinge Logic. When individuals register to receive tips through TipC, we collect:
Lawful basis: Contractual necessity (to facilitate payouts); legal obligation (FICA and financial compliance); legitimate interest (fraud prevention).
Special note: Identity information is collected solely for the purposes of payout verification and financial compliance. It is not shared for marketing purposes.
When a customer scans a TipC QR code and submits a tip payment, we collect:
Payment card data is not collected or stored by ChAinge Logic or TipC. All payment data is processed exclusively by our payment service provider, Ozow, in accordance with their PCI-DSS compliant systems and privacy policy.
Lawful basis: Contractual necessity (to complete the transaction); legitimate interest (fraud prevention, dispute resolution).
We process personal information only for specific, legitimate, and documented purposes. We do not use personal information for purposes incompatible with those stated below.
We do not sell your personal information. We share it only in the circumstances described below, and only to the extent necessary.
TipC payment transactions are facilitated through Ozow, a South African payment service provider. When you initiate or receive a payment through TipC, relevant transaction data is shared with Ozow to process and verify payments. Ozow operates under its own privacy policy and is bound by applicable South African financial regulations. ChAinge Logic shares only the minimum information necessary to facilitate payment processing.
We engage trusted third-party service providers who process personal information on our behalf as Operators under POPIA. These include cloud hosting providers, analytics platforms, communication tools, and fraud prevention services. All such parties are contractually bound to process personal information only on our instructions and in accordance with POPIA requirements.
We may disclose personal information to law enforcement, regulatory bodies, or courts of law where we are legally required or authorised to do so. We will, where permitted, notify affected individuals of such disclosure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Data Category | Retention Period | Basis |
|---|---|---|
| Website enquiry / contact form data | 3 years from last interaction | Legitimate interest (relationship management) |
| Client contracts & billing records | 7 years from contract end | Legal obligation (SARS, Companies Act) |
| TipC worker identity & banking details | 5 years from account closure | Legal obligation (FICA, financial compliance) |
| TipC transaction records | 5 years from transaction date | Legal obligation; dispute resolution |
| Analytics / website usage data | 26 months | Legitimate interest |
| Fraud investigation records | 7 years from investigation close | Legal obligation; legitimate interest |
Upon expiry of the applicable retention period, personal information is securely deleted or anonymised in accordance with our data disposal procedures.
Under POPIA, you have the following rights regarding your personal information:
To exercise any of these rights, contact our Information Officer at privacy@chaingelogic.co.za. We will respond within 30 days of receiving a valid request. In complex cases we may extend this period by a further 30 days, with notice.
We implement appropriate technical and organisational measures to protect personal information against loss, unauthorised access, destruction, misuse, modification, or disclosure. These measures include:
In the event of a data breach that poses a risk of harm to you, we will notify you and the Information Regulator as required by POPIA Section 22.
If you believe your personal information has been processed unlawfully, or that we have failed to comply with our obligations under this policy or POPIA, you may:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. For material changes affecting your rights, we will provide notice through appropriate channels. Continued use of our services after any update constitutes acceptance of the revised policy.
Current version: April 2026 | Previous review: January 2026 | Next scheduled review: October 2026