Our statutory notices under the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA) — your rights, our obligations.
The Promotion of Access to Information Act, 2 of 2000 (PAIA) gives effect to the constitutional right of access to any information held by the state, and to information held by another person that is required for the exercise or protection of any right.
Section 51 of PAIA requires private bodies — including ChAinge Logic — to compile a manual describing the categories of records held, how to request access, and the grounds for refusal. This notice serves as our PAIA compliance notice.
ChAinge Logic's full PAIA manual is available on written request. The manual describes the categories of records held, record access procedures, and applicable exemptions.
Request by email:
legal@chaingelogic.co.za
Subject: "PAIA Manual Request"
ChAinge Logic's designated Information Officer is responsible for processing access requests and ensuring PAIA compliance.
Contact:
privacy@chaingelogic.co.za
ChAinge Logic (Pty) Ltd, South Africa
Requests for access to records held by ChAinge Logic must be submitted using the prescribed Form C (available from the South African Department of Justice) or by written request to our Information Officer.
Grounds for refusal: Access to records may be refused where disclosure would be unreasonably prejudicial to third parties, involves privileged legal communications, constitutes commercially sensitive information, or falls within other exemptions listed in PAIA. All refusals will be accompanied by written reasons.
The Protection of Personal Information Act, 4 of 2013 (POPIA) regulates the processing of personal information by public and private bodies in South Africa. It gives effect to the constitutional right to privacy and sets out conditions for lawful, fair, and transparent data processing.
ChAinge Logic, as a Responsible Party under POPIA, processes personal information in accordance with the eight conditions for lawful processing set out in Chapter 3 of POPIA. Our full privacy practices are described in our Privacy Policy.
As a data subject under POPIA, you have the following rights in respect of your personal information:
To request access to the personal information we hold about you, submit a written request to our Information Officer:
Email: privacy@chaingelogic.co.za
Subject line: "POPIA Data Access Request – [Your Full Name]"
Include: Your full name, email address on file, description of the specific information requested, and a copy of a valid identity document for verification purposes.
We will respond within 30 days of receipt of a valid request. In complex cases, we may extend this by a further 30 days with written notice. We may request additional verification before releasing information to protect against unauthorised disclosure.
Access to third-party information: Where your request includes information about another person, we may be required to consult that person before making a decision on your request. Access to third-party personal information will only be granted where legally permissible.
You may request that we correct or delete personal information we hold about you. Requests are handled as follows:
Submit a correction request to privacy@chaingelogic.co.za specifying:
We will evaluate the request and, where the correction is substantiated, update the record within 15 business days. Where we do not agree that a correction is warranted, we will notify you in writing with reasons, and you may request that a notation of the correction request be attached to the record.
You may request deletion of your personal information where:
We will evaluate each deletion request against our legal retention obligations. Where we are required by law to retain the information (e.g., FICA records, tax records), we will notify you of the applicable retention obligation and the period. Deletion will be carried out upon expiry of that period.
Submit deletion requests to privacy@chaingelogic.co.za with subject "POPIA Deletion Request – [Your Name]".
The Information Regulator of South Africa is the independent body responsible for enforcing PAIA and POPIA. If you are unsatisfied with our response to any access request or privacy complaint, you have the right to lodge a complaint with the Regulator.
Physical address:
SALU Building
316 Thabo Sehume Street
Pretoria, 0001
Republic of South Africa
Before lodging a complaint with the Information Regulator, we encourage you to first raise the matter directly with us through the process described on our Contact & Complaints page. Many matters can be resolved swiftly through direct engagement.
POPIA Section 73: A data subject may submit a complaint to the Information Regulator if they believe a Responsible Party has interfered with the protection of their personal information. The Regulator may investigate, issue enforcement notices, or impose administrative fines.
ChAinge Logic's processing of personal information complies with the eight conditions for lawful processing set out in Chapter 3 of POPIA: